Skip to content
Producer Dashboard

Managing Your Dropbox Connection

Once your Dropbox is connected, it should work seamlessly in the background. Occasionally you may need to check on it, refresh the connection, or troubleshoot an issue.

Checking connection status

Section titled “Checking connection status”
  1. Open Settings from the sidebar.
  2. Go to the Connected Accounts section.
  3. Your Dropbox connection status is shown:
StatusMeaning
ConnectedEverything is working. Your Dropbox account email is displayed.
Token ExpiredThe connection needs to be refreshed.
Not ConnectedDropbox is not linked to your account.

Token expiry and refresh

Section titled “Token expiry and refresh”

Dropbox access tokens can expire over time. When this happens, file sharing stops working until the token is refreshed.

How you will know

Section titled “How you will know”
  • Connection status shows Token Expired in Settings.
  • Sharing a track fails with a connection error.
  • You receive a notification that your Dropbox connection needs attention.

How to refresh

Section titled “How to refresh”
  1. Go to Settings > Connected Accounts.
  2. Click Reconnect next to Dropbox.
  3. You are redirected to Dropbox to re-authorise access.
  4. After authorising, you are returned to Producer Dashboard with a fresh token.

Your existing folder structure and shared files are not affected by a token refresh.

Disconnecting Dropbox

Section titled “Disconnecting Dropbox”

If you need to disconnect your Dropbox account:

  1. Go to Settings > Connected Accounts.
  2. Click Disconnect next to Dropbox.
  3. Confirm the action.

What happens when you disconnect

Section titled “What happens when you disconnect”
  • File sharing stops — you cannot share new tracks via Dropbox.
  • Existing share links may stop working if they rely on Dropbox download links.
  • Your files remain in Dropbox. The /PRODUCER-DASHBOARD/ folder is not deleted.
  • Your Producer Dashboard data is not affected. Track information, metadata, and collaborator details stay intact.

Reconnecting after disconnect

Section titled “Reconnecting after disconnect”

To reconnect:

  1. Go to Settings > Connected Accounts.
  2. Click Connect Dropbox.
  3. Follow the standard connection flow.

If you connect the same Dropbox account, Producer Dashboard picks up the existing /PRODUCER-DASHBOARD/ folder. If you connect a different account, a new folder is created in the new account.

Troubleshooting

Section titled “Troubleshooting”

”Could not connect to Dropbox”

Section titled “”Could not connect to Dropbox””
  • Check your internet connection.
  • Make sure pop-up blockers are not preventing the authorisation window from opening.
  • Try again in a few minutes — Dropbox’s servers may be temporarily unavailable.

”Permission denied” errors

Section titled “”Permission denied” errors”
  • Your Dropbox account may have restrictions. Check with your Dropbox admin if you are on a business/teams plan.
  • Disconnect and reconnect to get a fresh token with correct permissions.

Files not appearing in Dropbox after sharing

Section titled “Files not appearing in Dropbox after sharing”
  • Allow a moment for files to sync. There can be a brief delay.
  • Check that your connection status is Connected, not Token Expired.
  • Verify you are looking at the right location in Dropbox (especially relevant for team accounts with multiple namespaces).
Section titled “Share links not working for collaborators”
  • Confirm the share link is still active in Producer Dashboard.
  • Check that the files still exist in the Dropbox folder.
  • If you recently reconnected, the download links may have changed. Re-share the track to generate fresh links.

Dropbox app not syncing files locally

Section titled “Dropbox app not syncing files locally”
  • This is a Dropbox app issue, not a Producer Dashboard issue. Check that your Dropbox desktop app is running and syncing.
  • Look for sync errors in the Dropbox app’s status indicator.

Tips

Section titled “Tips”
  • Check your connection status if file sharing suddenly stops working. A token refresh is usually all that is needed.
  • If you switch Dropbox accounts (e.g., from personal to business), disconnect the old account first, then connect the new one.
  • Keep an eye on your Dropbox storage if you share many large files.
  • You can revoke Producer Dashboard’s access directly from Dropbox’s app permissions page at any time.
Section titled “Related”